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FAQ – Frequently Asked Questions

What can I find on this portal?

On this portal you can find print and e-textbooks for your university courses.

What if I don’t find my title in this portal?

Please write about your requirement to us at UOS@panworldllc.com

What formats of the books are available on this portal?

The portal offers Print & Digital formats of the textbooks.  Wherever the digital formats are available they are being offered for procurement, otherwise Print format books are available to purchase.

Is it necessary to provide my personal details while signing up?

The portal is open to everybody to browse without providing any personal details or registration. However, when an order is being placed, the details of the purchaser are needed.  The information provided by you will be used only for executing the order and will remain safe with us.

How do I make the payment?

As per University guidelines, payment is not required for the scholarship students. Kindly click on “place order”  tab. Your order will be processed by the fulfilment team after your scholarship status has been confirmed by the university. You will receive an order confirmation email on your registered email address which will also detail your order status. For Non-Scholarship Student kindly make the payment using your credit or debit card by clicking on the “Place order”  tab. Once the payment is done you will receive an order confirmation email on your registered email address which will also detail your order status.

How do I access my e-textbooks after I have purchased it?

Your e-textbooks are available between 5-7 working days to you at your registered email address following your successful purchase and payment completion. The access codes will be sent along with the necessary instructions (where necessary) through the email.

When will I receive my order?

If you have placed your order for an e-textbook you will receive the codes with the redeeming instruction of the same within 5 to 7 working days.

If you have ordered a print textbook it will be delivered in 10 to 15 working days on your shipping address within the UAE.

What devices can I read a e-textbook on?

Generally, the e-textbooks are to be accessed through different devices, however, each publisher has their own terms & conditions to access the books. Our effort is to provide the e-textbook to be accessed on any computer, tablet or mobile devices.  Please note that the Publishers decide this and not us.

Can I print my e-textbook?

Restrictions around the use of copy & paste and printing are set by the publisher on a title-by-title basis. You can view the restrictions on the Product Details page for the title purchased.

What do I do if I did not receive my order?

Every effort is being made by us to ensure that the orders are delivered on time. However, If you didn’t receive your order within the stipulated time specified by us, then you can contact our support team at UOS@panworldllc.com

What do I do if I received damaged print textbook?

In case you receive a damaged print textbook, kindly contact the support team at UOS@panworldllc.com  and send the image of the damaged book. If it has been damaged during shipping, we will take appropriate action to replace it.

How do I change a e-textbook order I’ve already placed it?

For a e-textbook, once the order is placed, it cannot be changed, nor can you return it. E-textbook is non-returnable, once sold will not be returned in any case.

How do I contact your company if my question isn’t answered here?

Email to our Support Team on UOS@panworldllc.com

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